THE BUS will make reasonable modifications to policies, practices and procedures to avoid discrimination and ensure that our programs are accessible to individuals with disabilities if it does not cause a fundamental alteration of service, there isn’t a direct threat to the health or safety of others, it must be needed to use the service and it doesn’t cause an undue financial/administrative burden.
Notice is required, but when possible we will be flexible in handling requests on the spot.
Examples of Reasonable Modifications:
Have operator pull up a reasonable distance from an obstructed bus stop
Help rider with fare media
Allow passenger with medical condition to eat/drink to avoid adverse health consequences
Paratransit: Pick up at hard to maneuver spots Pick up at specific entrances
Assist in extreme weather
Examples of Modifications That Are Not Reasonable:
Leaving a vehicle unattended for a lengthy period
Specific vehicle requests
Request for a specific bus operator
Advanced notice is required, but when possible we will be flexible in handling requests on the spot.